PayPal donation FAQ
Produzioni dal Basso
Last Update 3 years ago
When will the donation be charged?
It depends on the crowdfunding method the designer has chosen.
- Collect All or Simple Donation: Your donation is debited immediately and you will receive a confirmation email.
- All or Nothing: You only make a pledge today. You will be charged ONLY when the fundraising campaign ends and ONLY if it has reached or exceeded its collection target.
My payment fails, what can I do?
Please check that your PayPal account or the card linked to it:
- has sufficient credit to cover the donation
- is enabled for online payment with 3D Secure Code
- the internet connection you are using is stable
If the error persists, please contact us here in live chat (if active) or by email at help@produzionidalbasso.com
I'd like to donate via PayPal but something went wrong, what should I do?
Please contact PayPal's help desk in order to confirm that your account was activated correctly and receive further assistance to solve any issues may be related to it (e.g. Is your card provider supported by PayPal? did you reach your spending limit? should you comply to any regulatory adjustments? are there any blocking? etc).
Read more here: PayPal Support.
If you have collected all the necessary confirmations, please write to us at help@produzionidalbasso.com. The campaign that you are trying to support, may require further PayPal verification due by the project's designer.
Do I need a PayPal account to donate?
No, it is not necessary. You can also donate without a PayPal account by entering your card details in the space provided. PayPal supports payments with VISA, MasterCard, Discover and AmEx cards.
What do I see on the payment statement?
On the transaction list or on the statement of your PayPal account, you might find the wording:
- Produzioni dal Basso
- or FolkFunding (our company)
- or - since the payment is direct from your account to the project designer's account - his email address as well as the project details.